Refunds & cancellations
How deposits, cancellations, and partial refunds work for professional engagements.
Eligibility
Fees relate to professional time for payroll audit review, reconciliation, pre-inspection checks, and year-end close support. Refunds follow the rules below and the written engagement confirmation.
Timeframe to request
Refund requests must be emailed to hello@apifuture.digital within 14 days of the event that triggers eligibility (cancellation, scope reduction we accept, or our inability to start).
Full refund
A full refund of amounts paid applies if we cancel an engagement before document transfer begins, or if we cannot staff the agreed review weeks and no alternative dates are acceptable to you.
Partial refund
If you cancel after document transfer but before the joint workshop, we refund fees paid minus the deposit (or minus documented hours already spent at the day rate, whichever is greater). If the findings memo is partially drafted, we may retain a further portion reflecting work completed, disclosed in writing before the refund is processed.
Non-refundable items
- Deposits after the intake call when you cancel for convenience within seven days of a locked review start date
- Completed findings memos and walkthrough sessions already delivered
- Day-rate workshop days that have already occurred
Work already started
Once sampling or bridge schedules have begun, fees for completed stages remain due. Unused later stages may be credited or refunded on a pro-rata basis at our discretion when you cancel.
Deposits
Engagements above NT$30,000 typically require a 40% deposit. The deposit reserves calendar time and is applied to the final invoice. It is refundable only under the full-refund cases above.
Cancellation & rescheduling
Cancel or reschedule by email. Rescheduling with at least seven days’ notice before a locked start date incurs no fee once, subject to availability. Later rescheduling may forfeit the deposit or incur a NT$5,000 administrative charge.
No-shows
If your nominated HR or finance contacts miss a scheduled workshop without 24 hours’ notice, that session is treated as delivered for billing purposes. We will offer one replacement slot within two weeks when calendars allow.
Refund process & timing
Approved refunds are returned by the original payment method within 14 business days of approval. Bank transfers may take longer depending on your institution.
Contact
Refund requests: hello@apifuture.digital · +88652353586/2357835 · 60PeiHuiHuiKweiTsunChiaYiTaiwan(China)